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The replacement was an exact fit/duplicate of the one I had for Empire logs. Worked great for a week, but I think I may have other issues. (Not sure why the part went from Hamden,CT to Springfield, MA, then to Bristol, CT but got it in a few days. Maybe next time I'll take a ride and pick it up directly. I have a feeling I'll be visiting Tess again soon.
I needed a new pilot ,thermocouple unit for my gas logs. I ordered the part on Tuesday afternoon and received the part that Thursday. The part was a exact replacement and the customer service 5 star's.
Excellent customer service in every aspect! 1) called 1-800 # to get help with identifying the exact part # I needed for 20 year old gas logs. Check! 2) went on-line to order and noted their price was slightly higher than another source; used their "price match" option by providing substantiating info (competitor name, URL, etc.), and, within a day, they matched the price. Check! 3) ordered on-line, rcvd in promised time frame. Check! All around, an excellent experience.
New gas valve incorporated the thermocoupler. The purchase from TESS for this product was seamless. I would highly recommend this company to anyone.